BAD BAD BAD SERVICE DUE TO STRIKE

Really MTN? I pay my account MONTHLY directly into the bank. Now I received an sms stating that my account is overdue, also the statement that you send show that I DID NOT PAY FOR MAY!! AMOUNT WAS PAID ON THE 29th of MAY!! REALLY!!! CAN YOU NOT ALLOCATE A PAYMENT THAT WAS ALREADY DONE A MONTH AGO? If my account is going to be cut due to your incompetence I am not going to be very happy!! And if I phone the MTN shops they say they cannot assist me!! I am on the phone with MTN *** for about an hour now!! NO ONE ANSWERS!! I understand you have a strike but get temporary people in to DO YOUR WORK! I am totally disgusted. Even after my Nashua Mobile account was moved to MTN I can NEVER GET HOLD OF ANYONE AT THE *** number, and that is since NOVEMBER 2014. I CANNOT BELIEVE THAT SUCH A BIG COMPANY CAN BE SO ***********!! I NEED MY ACCOUNT SORTED OUT IMMEDIATELY!! I HAVE PROOF OF PAYMENT WITH ME FOR LAST MONTH AND IF MY SERVICES IS CUT IT WILL ONLY SHOW YOUR INCOMPENTENCE IN DELIVERING SERVICE TO PAYING CUSTOMERS!!