BAD!!!! BAD!!! BAD!!!!! SERVICE

I did a updrade with the retentions department on the 03.10.2019 and my device waqs suppose to be delivered on the 07.10.2019 as per DSV. However they couldnot deliver as my cell no *** that has been blocked has been provided to DSV. THIS IS AFTER I GAVE THE CONSULTANT ALTERNATIVE CONTACT DETAILS AND STILL MY BLOCKED NO WAS PROVIDED. I CALLED MTN RETENIONS ON NUMEROUS OCCASIONS AND SPOKE TO PALESA WHO PROMISE TO RECTIFY THIS AND GET THE CORRECT CONTACT NUMBERS TO DSV SO THEY CAN CONFIRM DELIVERY. NOTHING WAS DONE. CALLED MTN THE WHOLE DAY TODAY AND SHE AVOIDED MY CALLS . EVERY OTHER CONSULTANT I SPOKE TO CANT ASSIST WITH A SIMPLE REQUEST TO UPDATE THE DETAILS TO DSV SO THE DELIVERY CAN BE DONE. NO CUSTOMER SERVICE WHAT SO WEVER WITH THERE DONT CARE ATTITUDE . LOGGED A COMPLAINT AND STILL NO CALL OR RESOLUTION. DONT KNOW WHAT ELSE TO DO JUST TO GET MY DEVICE DELIVERED .PLEASEEEEEEEEEEEEEEEEEEEEEEEEEEEEE CAN SOMEONE HELP MEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. TO BE CALLED ON *** MY WORK NO AS MY SIM CARD IS NOT ACTIVE AS IT IS BLOCKEDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDD.