AK
Angela K
1 reviews | Active since Jun 2015
05 Sept 2015, 12:42
Bad Bad Bad Service
Dear MTN, you have successfully got rid of one more customer. Your customer service department is useless, I called today and requested to speak to a technical person regarding manual internet settings as the automatic settings do not work. Nondumiso and Busisiwe in your call centre are very unhelpful, do not listen and are rude. Each time they connect me to the technical team, it keeps rejecting and takes me back to the call centre. Apparently my number has ow been blocked and I cannot speak to a consultant.<br> Cheers for successfully making my day worse as I go change my provider. You can keep your bad service, I cannot believe I stayed for so long. I have NEVER felt so disrespected.
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Replies (1)
MTN South Africa's replyOfficial
18 Sept 2015, 11:51Hello KasongaA,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to management. For technical queries please contact data technical support directly from your phone on ***.Call from a different phone for assistance or alternatively you can go to the nearest MTN store.
Regards
Lorraine
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to management. For technical queries please contact data technical support directly from your phone on ***.Call from a different phone for assistance or alternatively you can go to the nearest MTN store.
Regards
Lorraine
REQ:***
MTN South Africa's reply18 Sept 2015, 11:51
Official
Hello KasongaA,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to management. For technical queries please contact data technical support directly from your phone on ***.Call from a different phone for assistance or alternatively you can go to the nearest MTN store.
Regards
Lorraine
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to management. For technical queries please contact data technical support directly from your phone on ***.Call from a different phone for assistance or alternatively you can go to the nearest MTN store.
Regards
Lorraine
REQ:***