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Ferdi B

1 reviews | Active since Jan 2012

20 Apr 2016, 14:41

BAD BAD BAD BAD SERVICE!!!

My cell line was suspended this morning due to a debit order not been honoured towards the end of March 2016. <br> <br> At the beginning of April 2016, I made contact with the MTN Business Call center and I was advised that a double debit order will be deducted at the end of April 2016. MTN was in agreement with this. <br> <br> I made more than 5 calls to the 808 number and have spent more than 45 minutes trying to resolve the problem with no success.<br> <br> Every time I am told that the Credit Controller has to resolve the matter and then call is transferred to the Credit Controller, only to be cut off seconds later. When I spoke to Ms. Mandy Rasegoete at MTN, she told me to call ***. The more I told her that my line is suspended, the less she wanted to help.<br> <br> I also spoke to a extremely rude Ms. Mbali Mavuso that imp**** that I was lying on the arrangement that I had.<br> <br> I am at my wits end and do not know what else to do to have the matter resolved and my line re-connected. Now I understand why MTN is the cellphone provider with the worst client service. I am truly counting the days until my contract lapse so that I could go to a better service provider.<br> <br> Can someone out there please help!!

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