JF
Johann F
1 reviews | Active since Mar 2013
21 Feb 2016, 15:59
Bad bad bad bad bad service
After yet another attempt to load data still nothing loaded. Trying to cancel contract due to absolute no customer service now need to pay R 5000 to cancel contract. MTN also do not care about comments on Helopeter. Just received a notification that they see it as sorted and that the customer centre e-mailed me. Just alao state that the e-mail did not adress any of the issues.
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Replies (1)
MTN South Africa's replyOfficial
27 Feb 2016, 08:36Hello carjo1960,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The 5gig data has been loaded to the customers account.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The 5gig data has been loaded to the customers account.
Regards
Thabelo
REQ:***
MTN South Africa's reply27 Feb 2016, 08:36
Official
Hello carjo1960,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The 5gig data has been loaded to the customers account.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The 5gig data has been loaded to the customers account.
Regards
Thabelo
REQ:***