BAD BAD BAD BAD BAD CUSTOMER SERVICE FROM MTN

Hello Peter,

I am so flabbergasted with the service MTN SA is proving to us, I have not been receiving sms's for the past Month. I made with contact MTN on their whatsapp chat spoke to on the chat and the issue was fixed for like an hour and the issue continued again. I made contact with MTN via the chat again spoke to a rude agent who was not interested and never acknowledged the ongoing issue I had with being unable to receive my sms the agent name is Thembisile Sithole

Boipelo Phiri today who I connected to simply read my issue as I was doing a follow up on the issue cause Thembisile allegedly raised a ticket to Help desk, Boiphelo Phiri ended my chat without responding to my issue and concerns. And every time I request to be connected to an agent and it says chats has ended cause there is no available agents. I am missing very important text messages. I used to work MTN many years ago, But the service these agent is proving is very appalling. Nteseng Mocheku the first agent I connected was atleast helpful and acknowledge my issue and try doing something.

I feel MTN is paying staff who are not doing anything to help us as customers.

The response I got after Boiphelo ended our chat was an automated one "Please note that MTN does not keep records of customer's messages as those are confidential to you as a customer and MTN does not have the right to view them or keep them, however I will check that reference, please give me a minute." It did not relatd to my query that I am still not able to get messages on my phone. The funny part I can't get messages from even them as my own Network Operator.

I am beyond disappointed by MTN and the service these agents have provided. I am sure one simple Network reset would fix my issue. I need someone to call me on my number or contact me on gmail account ***

BAD BAD BAD BAD BAD SERVICE PHUUUUUUUUUUUU!