1 reviews | Active since May 2017

05 May 2017, 16:00

BAD! BAD! BAD!

<p>Poor to none Cell service where i live! Phone broke and i have got insurance at mtn they told me to take the phone home and they will phone me to pick it up at my house. It has been 4 months and no phone call. No fixed phone and i still keep paying my contract maybe if i stop paying then sameone will jump to phone me. For more info contact me at ********** 966</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply05 May 2017, 23:02
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike

Complaints Management Team
Reference Number: ***1

Best regards,