Bad Bad ..

I recently upgraded my phone and I requested for a new quote for Insurance, I then continued to apply for it as per normal however I did not choose to cancel the already active insurance for my other phone, instead you cancelled my current plan without issuing me with a new one so now both my phones are uninsured. Does your team not know how to read or could have they not at least confirmed if I wanted to keep my plan active before cancelling, this is very risky and very poor customer service form your team. Please can someone fix this or at least activate the new plan as this is not done yet!!! I am again very disappointed by the level of service that you guys are providing hey.