JJ
Janell J
1 reviews | Active since Jul 2015
28 Jul 2015, 16:19
Bad atttitudes at MTN
I have 2 accounts with MTN and my one payment was allocated to the wrong account. I have contacted the call centre and had one of their consultants scream at me. I also cancelled a contract 2 months ago. After numerous email and calls to the call centre this still has not been done. In the meantime I have been receiving emails from lawyers.<br> <br> After all the drama I just want to close all my accounts with MTN.<br> <br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
07 Aug 2015, 15:15Hello Jdd,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please specify how much was paid and into which account. Please advise also which account you want the money to be allocated into.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please specify how much was paid and into which account. Please advise also which account you want the money to be allocated into.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply07 Aug 2015, 15:15
Official
Hello Jdd,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please specify how much was paid and into which account. Please advise also which account you want the money to be allocated into.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please specify how much was paid and into which account. Please advise also which account you want the money to be allocated into.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***