cD
chad D
1 reviews | Active since Sept 2015
25 Sept 2015, 10:02
bad attitude towards customers
i have on 3 occasions asked mtn to change a debit order date and on all of those occasions been told it will change the following month, i been sent email proving this. this month i sent a complaint and was told the i have not changed my day of debit order . i have been waiting for a week now from a certain customer service agent to back to me . this is ridiculous, mtn doesn't care about their customers
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MTN South Africa's replyOfficial
25 Sept 2015, 14:28Hello chdaniels,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We have changed the debit date from the 20th to the 25th. The new debit date will be active from the 25-10-2015.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We have changed the debit date from the 20th to the 25th. The new debit date will be active from the 25-10-2015.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply25 Sept 2015, 14:28
Official
Hello chdaniels,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We have changed the debit date from the 20th to the 25th. The new debit date will be active from the 25-10-2015.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We have changed the debit date from the 20th to the 25th. The new debit date will be active from the 25-10-2015.
Kind Regards,
Alice van der Merwe
***