lG
lindiwe G

1 reviews | Active since Apr 2015

29 Apr 2015, 11:06

BAD ATTITUDE THAT WAS NOT NEEDED

I went to the sunny-park MTN branch today in the morning to ask if they will be able to provide me with a statement for my contract phone. i our arrival (my husband and i) we was received by a consultant by the name of Errol i went on to recovers what i wanted and he went to ask Me why is it that i did not call 808 to receive the statement by email even before i could respond, he went on to tell me that he really does not even have to assist me since he is doing me a favor by even receiving me or asking me what i want. i have never felt so demeaned in front of my husband this consultant had the audacity to speak to me in that manner showing that he does not care how i felt, we could do nothing to him but stare at him as he walked away. i was disrespected and not valued i pay service and for that gentleman to treat me like that was really not necessary, the fact that he could laugh at me with \i do not care attitude"was not right. i am displeased by his manner of approach"

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Replies (1)
MTN South Africa
MTN South Africa's reply14 May 2015, 16:16
Official
Hello leanoc,

Thank you for your post

Apologies for the delayed response and inconvenience caused.

Please not that this matter has been escalated to the Regional Management of MTN stores, the matter will be dealt with internally.

Regards
Bongi