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dhayalan G

1 reviews | Active since Jul 2011

21 Feb 2015, 18:34

bad attitude if front of customers unprofessional

As per above mentioned. I went into the store to do a sim swop on my mtn 3g card. I was asked to produce my ID in order to process a sim swop, after going back to my vehicle to retrieve my ID. I arrived to find the employee from Mpumalanga secunda mall MTN giving a different customer a new contract/upgrade with the customer only producing his drivers licence. What's good for one is good for all. Why must i produce my ID where as others produce the drivers licence.<br> <br> <br> I feel as a loyal customer to MTN I have been singled out only to produce my ID. I received terrible service from the employee, he refused to give me his name and we escalated volumes within the store drawing attention to others around us, he furthermore insulted me in his language calliing me a \stupid". This is totally unprofessional. Especially working for a company like MTN.Some one needs to see into the rules for verifying identity due to it being unfair for different applications. I would like further action against this employee. He can be singled out if I have a MTN representative with me. Your response will be highly appreciated. <br> """

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Replies (1)
MTN South Africa
MTN South Africa's reply02 Mar 2015, 10:56
Official
Hello dhayalan,

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.

We understand that the entire experience must have been very frustrating and hope that we can restore your faith in us


Thank you.
Kagiso
REQ:***