Bad attitude from AYANDA HLONGWANE

I wanted to transfer data bundle from my number to another number, I called MTN call centre for assistance as i was struggling to do the transaction on my own. I was assisted by Ayanda Hlongwane who told me that I cannot transfer data bundles. I asked if there's any way that i can transfer the bundles and he said there isn't anything I can do...with bad attitude. I then asked to speak to his team manager as i was not happy with the way he spoke with me. He placed me on hold for a long time until I decided to hang up. I called again and spoke a nice lady whom I forgot her name, I explained to her that i was not happy with Ayanda and she said the matter will be escalated to the manager by the name of Sunita. The lady was very helpful and managed to assist me with my actual query. I couldn't understand why the first agent could not assist me but the last agent had a solution to my query.<br> <br> I'm really not happy with Ayanda at all. Please assist.