1 reviews | Active since May 2015
Bad attitude disguised with a smile
The service at this branch is shocking. I arrived there at 17:30 for a sim swop, there were about 5 people and I was no.6. Only one of the 3 employees in the shop were working for some reason. The other kept asking if there were payments or airtime purchase and we all said no. No one asked what we were there for, they just kept going up and down, never checking what the other customers in the queue were there for. After about an hr the man before me went through & wanted to do an upgrade, they told him they have no laptops so he will have to come back - after waiting an hour! Then I went through and mentioned I wanted to do a sim swop, and the answer was a very casual, arrogant : we are out of sim cards! When I mentioned I had been in the queue for more than an hour, I was told that \you should 've asked"wow! Really! With 3 people in the shop and 2 just starring at the queue of people waiting for 1 person! And worst of all"
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
According to our records, the sim swap has been processed and the services are active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
According to our records, the sim swap has been processed and the services are active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***