BK
Bevan K
1 reviews | Active since Mar 2009
07 Apr 2016, 06:10
Bad Attitude=Bad Service=Bad Business
I had four contracts moved from Autopage when they closed. 2 to vodacom and 2 to MTN. My vodacom accounts and records are 100% correct. MTN records are 100% WRONG. On talking to them at their Menlyn branch the lady assisting had such a bad and unhelpful attitude and just said we must log and incident but they will close it as its not their problem but Autopage's. She even had no good thing to say about MTN. Now that's comforting! Well MTN has all the Autopage MTN contracts and what they did was apply , expired contracts to their system and that until 2018. We would like our contracts back that we had agreed to not old contracts.
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Replies (1)
MTN South Africa's replyOfficial
11 Apr 2016, 15:07Hello bevan,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the store urgent attention. We have sent a request to the admin department to retrieve the copy of contracts, once the copies have been receive we will forward them to you.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the store urgent attention. We have sent a request to the admin department to retrieve the copy of contracts, once the copies have been receive we will forward them to you.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply11 Apr 2016, 15:07
Official
Hello bevan,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the store urgent attention. We have sent a request to the admin department to retrieve the copy of contracts, once the copies have been receive we will forward them to you.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the store urgent attention. We have sent a request to the admin department to retrieve the copy of contracts, once the copies have been receive we will forward them to you.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***