Bad attitude, bad service

The worst day of my life: I took leave Yesterday to get a cell phone contract from MTN Jeffreys Bay. I sat there from 14:30 till 17:10. Their excuse was that as result of Telkom internet services they experience very slow I-net. On a stage, the consultant - who were friendly constantly - informed me that my application was declined as a result of bad ITC Transunion report. I know for a fact that I pay all my bills in time. We phoned ITC T U from their shop, and got a e-mailed ITC report. There were NO SINGLE negative information on my report. The salesman apologized an go on with my application. He then submitted the application to their head office. and would phone me this (following) morning. AS HE NEVER PHONED ME, I WENT TO THE SHOP. The shop owner (manager) had a smile on his face, looked at me as if I am the biggest lier ever. I asked why they did not phoned me and was informed it was because my application was declined again by their HO. They showed me their HO report indicating \Bad Payment Report". That after they got my clean report on their own system. I was upset and disgusted. I went over to Vodacom"