DM
Dudu M

1 reviews | Active since Nov 2015

15 Dec 2015, 07:25

Bad attitude and VERY bad service

This is a follow up from a response from Nompumelelo for REQ: ***.<br> <br> Did you bother to even read my complaint????? wow! This is exactly what I have been dealing with, people who do not give a damn about the customer. You copy and pasted Lebogang's response, which I said that I got but she didn't bother to respond to my other messages. I am so disgusted with your response, didn't answer any of my questions. WOW<br> <br> In previous response I also saw that my balance outstanding it R 4800, I didn't any billing document for November so how am I supposed to know how much I need to pay for that.<br> <br> Again, here are the 4 things I had asked for in my previous query....PLEASE READ AND RESPOND APPROPRIATELY!!!<br> <br> <br> So 4 things:<br> 1. separate my accounts. I signed 2 different contracts. If it means I go to consumer commission, I will<br> 2. How do I lay a formal complaint?<br> 3. I want termination fees for 083 53 number<br> 4. Is it policy that your people ignore customer emails? That they are so rude?????<br> <br> Can Nompumelelo please not bother to respond. second time she responds to my queries and she doesn't even answer my questions.<br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply20 Dec 2015, 11:56
Official
Hello Dudumajola,

Thank you for your post.

Kindly note that the matter has been escalated to the Legal department for assistance.

Kind Regards
Nompumelelo