1 reviews | Active since Nov 2015
Bad attitude and VERY bad service
First can Nompumelelo not take my case, she responded to my last complaint, was so uselss, said that my line is an open line and cant set limits yet I have a limit that shows every month on my statements. Wow<br> <br> I have been struggling to sort out my August bill because I was incorrectly adviced by a consultant. After months of talking to the useless people on the call centre I went to their head office and a lady by Thato Mosenyi helped but helped me with part of my complaint coz I was credited for part of the bill. But after she responded I told her that I am still querying something but she ignored that email. Both my numbers are blocked, for over 2 weeks now! she didn't respond to my query and said someone from credit will call me. Over 2 weeks I still haven't received that call. one of my issues was why both my lines were blocked, my 083 53 number is fully paid up and she kept saying they are one contract. How? I signed 2 different contracts, on 2 different days..then how can they be one. This is a violation of my rights, my accounts should be separate. Then I got an email from a Lebogang Setshedi telling me my accounts cant be split. No space I will continue in another report
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please do not confused the account with the credit and usage limit, on you account you do have a credit limit for R3424 for the both lines that will reflect on the statement. Both of the lines is on the old MTN package and usage limits cannot be set up on this package you need to monitor the usage. You have added a additional line on your contract so the 2 cell numbers for the contracts will be on the same account number.
The credit has been passed as per Thato. The account reflect in arrears R 4,868.54 and the lines cannot be reactivated Payment need to be done before we can open the lines. If you require for the lines to be split the account need to be paid to reflect current then the MTN store can assist you with the transfer to split the cell numbers.
The debit order returned more than once unpaid. Please make contact with the 808 call center to speak to the credit management department to set up the payment arrangement for you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please do not confused the account with the credit and usage limit, on you account you do have a credit limit for R3424 for the both lines that will reflect on the statement. Both of the lines is on the old MTN package and usage limits cannot be set up on this package you need to monitor the usage. You have added a additional line on your contract so the 2 cell numbers for the contracts will be on the same account number.
The credit has been passed as per Thato. The account reflect in arrears R 4,868.54 and the lines cannot be reactivated Payment need to be done before we can open the lines. If you require for the lines to be split the account need to be paid to reflect current then the MTN store can assist you with the transfer to split the cell numbers.
The debit order returned more than once unpaid. Please make contact with the 808 call center to speak to the credit management department to set up the payment arrangement for you.
Kind Regards,
Alice van der Merwe
***