Bad Attitude and terrible customer service!!!

To whom this may concern. <br> <br> I got my wife a new cellphone and she needed a SIM swop OR SIM Upgrade as MTN calls it. We went to the Glen Shopping Mall 03-08-2015 to have it done at the MTN store next to Samsung. We were really disappointed 1stly by the staff members there as it took around '20MINS' for anyone of them to even greet or at least acknowledge that we were even in the store!!!<br> <br> Eventually the one guy greeted and offered to help when his done with the customer his busy with. We then were helped after 30mins bearing in mind that the shop only had 3 customers being seen to and no one else waiting for assistance other than us at the time. We were then helped and told that we should wait between 2-24 for the SIM swop to be processed... TODAY IS THE 12th and it is still NOT DONE!!! <br> <br> 173 call centre number its a nightmare to get hold of!!! We got through to a guy by the name of MANDLA KHYNE last night and his attitude to us was \"unbelievable"\"" for 45 MINS! MY wife runs a business and she is not reachable !!! HOW in the world does the SIM swop process take so dam long and still affect the current SIM as well! THERE is no good attitude from MTN AT ALL regarding this!! """