Bad attitude and service from MTN Nicolway Shopping centre

I went to MTN at Nicolway Shopping Centre on 13th May 2018 to take out a data contract. A lady by the name of Patience Dlamini assisted me, however she was unfriendly and rude. We completed the application documentation standing during the whole process and she had told me that they were waiting to approve it and she will phone me tomorrow 14 May 2018 to let me know. We were shopping and my sister received a call saying that her application was approved and that she could come back. We went back to the store and I also went to find if mine was approved. However, I only received a text message saying that it was sent for review now which means Patience did not submit the application for review the first time I was at the store. Patience then asked me if anyone from the MTN call centre phoned me for an application and I told her no it was my first time that I was taking out a contract from MTN. According to the system their was an application made on my behalf and I was unaware of this, so ********** applications are being made by MTN call centre staff as well. Patience rejected that ********** application and then there was a "system error" which needed to be escalated to head office. She said she would phone and let me know by tomorrow 14 May 2018. I didn't receive any phone call from Patience and was forced to phone MTN Nicolway to find out what the progress was. Patience had told me that it was escalated and that I should phone after lunch. Why the hell should I phone to find out, is it my job to notify the customer and do I even work at MTN to be carrying out this task? Anyway I phoned after work and a guy tried to help. He said that the application was still at the bureau which is conditionally approved and that's what Patience told me the day before. What I don't get is that no progress was made on this application and why should I waste my time and money phoning MTN if they can't do their job properly. I asked the guy if there was any way to cancel this application he said no and if there was anyone I could speak to someone who could help me get this matter escalated. He said he does not know. How can MTN have such *********** people working at their stores it's really pathetic!! All I know is that I want my application to be cancelled and I will try again somewhere else. I don't have time to deal with disgusting service from MTN Nicolway.