Bad attitude and service from MTN consultant

<p>I don't u understand why mtn employ people who don't value the brand and who don't care . My mom received SMS that she did simswop, I called I spoke to polite who advise the reason for the SMS was because my mom is using old sim I must buy new sim rica it and called customer care ,I called that was a heart breaking the consultant started a fight with me when I ask questions . The worse night mare was when she hang up on me . If you care Listen to call recording that query simswop for ********** 607 . I would also like to receive the recording for that call please email it to me since it also my right to do so</p>