1 reviews | Active since Oct 2017
Bad Attitude and Service
I have a problem with network at my home . So I had called the MTN network coverage centre to assist me . They said it would take 12 days for feedback and i havent recieved anything . I had logged a complaint on the 22nd of October and still nothing has happened . I called the MTN Coverage Centre several times and they say they will escalate the issue , that's the only reply they have to give me . Today I had called in again and the guy named Ruben was so Arrogant and rude , it's disgusting. If this problem carries on I would rather change to another mobile network .
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with our Coverage department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with our Coverage department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team