SM
Sihle M
1 reviews | Active since Sept 2012
01 Sept 2015, 10:48
Bad Attitude and Rude
I have been trying to do a SwimSwap for the past 4 days,but today I got one of the bad service ever I could expect from Mtn. I spoke to this lady by the name of Zinhle Nkabinde who was very rude and militant at the same time,it was like she was in hurry and I must listern to her or buzz off. I felt bad I must say.I honestly dont think customers deserve this kind of service and such must be discouraged by all means.<br> <br> On the other hand I could not do a SwimSwap because of the system. What is going on with Mtn ? Still Stuck
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MTN South Africa's replyOfficial
01 Sept 2015, 13:36Hello msiries,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
MTN South Africa's reply01 Sept 2015, 13:36
Official
Hello msiries,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana