Bad attitude and refusal to give supervisor access

Lost my phone and and approached MTN for help with blacklisting.<br> <br> MTN store in Bloemfontein could not help and asked me to do it on my own. Call centre MTN called 5 times without any joy. When call centre agents Liezelle Jacobs, Nadien and Lorrettee asked to escalate to supervisor, the refused to give access and also refused to either give their surnames or at least details of their supervisor they refused and also refused to even ask the supervisor to the phone.<br> <br> Am stuck because I can't get my phone reported to police as lost without the itc number .<br> <br> <br> MTN is giving me run around for 3 days in a row. Call centre agents are extremely abusive and unhelpful.