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Brian M

1 reviews | Active since Sept 2014

12 Feb 2018, 10:11

Bad attitude and poor service

I was unfortunate enough to have my query dealt with by a customer care consultant (No care at all) who lacks customer care s****s , she spoke rudely and gave me the felling that her behaviour is accepatable at MTN and service levels are not monitored. All i wanted was an update on whether my sim swap was done or not, of which i was rudely told "next time you should only call us after 24hrs to check", she clearly has no understanding that for some us our phones are our offices and we value turnaround time when it comes to such issues. Secondly i got a rude awakening that MTN cannot blacklist a lost or ****** phone if you are not using an SA i.d. that is an amazing loop hole for such a big company ..no wonder ****** phones are such big business cause even the providers don't care. Truly disappointed.

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BM
Brian M's update13 Feb 2018, 10:21
Reviewer Update
12/02/18 was the date of the call at 9:07 am and i was phoning from ********** 840. I called again at today at 5:19 am and 6:03 am and spoke to Nelisiwe who started of with an attitude as well and did not satifactorily solve my query as to why the sim swop was not happening and simply said i denied the sim swop and it failed according to her system and i should buy a new card again and do another sim swop. I was not convinced and finally got help when i called in again at 9am from a wonderful gentleman by the name of Charles who apologised on behalf of his collegues and sorted my sim swop within an hour or so. He is a true service champ and clearly knows what he is doing. I really cant say the same for the other ladies.