Bad attitude and passing the buck

This is my second attempt to get my simcard problem sorted out. My vox telecom-mtn notice period expires 28 Feb 2018. I signed up for a new sim( ********** 664) only R89(8gig) contract on 30 Jan 2018 using the same sim card as per vox-mtn. The problem is that I can’t monitor my data usage on my tablet. *141# message I keep on getting is “connection problem or invalid MMI code” I am very annoyed and disappointed with mtn service. My internet stopped working on Saturday(10 Feb). I also checked the internet after midnight and it was still not connecting. I assume that my vox telecom-mtn 1 gig date was depleted. I’m also positive my mtn contract of 4 gig anytime and 4 gig midnight to 5 am has not been loaded. As I stated in my previous complaint it is not possible to check my data usage and also that has been loaded. I was contacted on 6 Feb via Hellopeter by Charelle Webster MTN Complaints Management Team Kindly stating “send a private message with the cell phone number/ sim number in question in order for us to view the account and correct any error”

I’ve sent my cell and data sim number via Hellopeter and have had no further response from the complaints management team.