Bad Attitude and lack of Integrity

One of the Call Centre agents working under his supervision loaded a fortnight bundle yet I was clear in my request that I wanted a monthly once off bundle. Dan Botha avoided my call when I called and asked to speak to him. He later agreed and promised to listen to the conversation I had had with the agent, and I agreed. He promised to give me a call on Monday, 7 September 2015 of which he didn't l because from the onset he showed lack of interest even hearing what my complaint was all about. I called in on the 8th, on the 14th and on the 20th of September 2015. Agents I spoke to all confirmed that they logged follow-up emails but there is no word from Dan. Dan Botha must understand that MTN needs serious service recovery campaigns and it starts with him. I am not going to be responsible of MTN's mistake, I need my 1 GIG bundle. I am ready to take this further just because of his attitude.