LT
Leigh T

1 reviews | Active since Mar 2016

08 Mar 2016, 11:33

Bad Attitude and lack of customer service

i too can relate to this customers complaint<br> I have tried now for over a week to get help in cancelling my contract with MTN before emmigrating in June. I have heard nothing. The call centre agents are absolutely pathetic and unhelpful with a bad attitude and often cut me off before iv even finished a sentence.<br> I have no problem paying the dam penalty but keep getting transferred from one agent to another to then being hung up on. This is terrible service!<br> Please be so kind as to provide me with the route of settling my contract with you guys once and for all<br> <br> In such, i will also not recommend your services and honestly regret leaving Vodacom

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Replies (1)
MTN South Africa
MTN South Africa's reply08 Mar 2016, 22:01
Official
Hello utratle,

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

kindly note the matter have been escalated to our retentions department to email you the early termination fees on the below email: *** by close of business tomorrow 09/03/2016.

warm regards
mike
REQ:***