1 reviews | Active since Nov 2015
BAD ATTITUDE AND INCONSISTENCY OF HEMMINGWAYS MTN
THERE IS TOO MUCH INCONSISTENCY at Hemmingways MTN. it is like there is no proper process of how things should be done.<br> <br> Faizel Vice booked my phone on about three weeks and four day. When we did a follow up we spoke to Simnikiwe Qongqo who advised that if the phone is damaged and its insured it should not have been booked. On Thursday the 26th again we went to the MTN office to get some feedback. We meet Simnikiwe who called Faizel for further clarity. Instead of explaining to us when and where is the phone. He(Faizel) started lecturing Simnikiwe and I about the processes. I am not an MTN employee who should know the process or what the policy says about what....all i needed was an answer on when will i be getting my phone.<br> <br> After Faizel finished with his lecture he JUST LEFT US standing there and went to sit down and he called another client. i left there with Simnikiwe's cell number which i phoned and was on voicemail, i sent her e-mails with NO RESPONSE. Since i'm paying for a contract phone that i am not even using....PLEASE TELL ME IF THAT IS FAIR. <br>
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of our store for urgent attention.
We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of our store for urgent attention.
We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***