SM
SAMKE M
1 reviews | Active since Aug 2015
24 Aug 2015, 12:41
BAD ATTITUDE AND BAD SERVICES FROM MARK SANDERS
HE OFFERED ME A CONTRACT WITH EXTRA 1 GIG PER MONTH FOR 24 MTHS SINCE SEPT 2014. THIS ONLY HAPEN FOR SIX MONTHS.SINCE FEB '15, THEY LOAD DATA BUT FALLS OFF AFTER 14 DAYS, NOT 60 DAY SAGREED ON.<br> I HAVE CALLED HIM AND EMAILED HIM BUT NO RESOULTION. I AM NOW CHARGED FOR DATA. HIS MANAGER SUNIL BEHARI REFUSED TO CALL ME BACK OR RESOLVE THE ISSUE.<br> <br> I WANT REFUND FOR DATA COSTS, CREDIT FOR THJE MONTHS THAT I HAVE NOT BEEN RECEIVING DATA AS PROMISED. IF NOT, THEN MTN MUST CANCEL THIS CONTRACT AND I WILL GLADLY MOVE TO VODACOM.<br>
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MTN South Africa's replyOfficial
25 Aug 2015, 13:22Hello sfmbatha,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply25 Aug 2015, 13:22
Official
Hello sfmbatha,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***