1 reviews | Active since May 2015
Bad attitude and appalling service
<p>I'm with MTN, and have had problems with anytime just disapearing, called MTN 3 times. the first consultant, told she could see my airtime i should reboot my phone, did that, afterwards my saw my airtime. When i made a call was told i have no airtime. called second time i was told system is down i should call later. Bought airtime as i need to make an urgent call, that too vanished, called the third time spoke to an Sphelele Dlamini, she was down right rude, i've never in my life experienced such incompence and appalling service, she insisted there's nothing she can do, all she sees is that i was on internet. i tried to reason with her that i was never on internet, she wouldn't hear me. Asked to speak to a senior, spoke to a Faizel Muhammed, he too was very unhelpful and kept telling about some redtape and that i should wait 3 days for feedback on the matter. Hell these people took my airtime almost immediately after recharge and i have to wait for 3 days for them to investigate, what is this a freaking circus. i refused i told him i want to speak to his senior. I was told to wait for the following morning. MTN is a joke and frankly i want my airtime and after then they can go to the nearest hell...</p>
Good day Themba,
Thank you for your post.
We apologize for the inconvenience experienced due to the unprofessional behaviour of our employees. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
Kindly be advised that our system shows that the airtime loaded on the 7th of December was mostly used on internet connection. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of applications and automatic running of data applications. We advise that you close off all applications that you are not using and also clear the Browser Cache on your phone.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Good day Themba,
Thank you for your post.
We apologize for the inconvenience experienced due to the unprofessional behaviour of our employees. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
Kindly be advised that our system shows that the airtime loaded on the 7th of December was mostly used on internet connection. Please note that besides internet browsing and downloading, your handset can also generate charges via background activity of applications and automatic running of data applications. We advise that you close off all applications that you are not using and also clear the Browser Cache on your phone.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
