1 reviews | Active since Jul 2012
Bad attitude
<p>I walked into your Canal Walk store and waited in the queue for 5 minutes, when I noticed an agent playing on his phone. When I asked him whether he is busy, his first words were :"I can't access the system, I'm new here, I can't help you" unquote. Unbelievable!</p> <p><br />How absolutely pathetic. The 1st thing he should have done was to ask me my question. If I needed to get info from his system, I was to wait a bit. I wanted to know more info about your promotion being massively advertised on TV (new and upgraded customers can win...blah, blah...). I had upgraded and want to know if entry to the competiton is automatic on signing the new contract.</p> <p><br />The agent doesn't even know anything about this Wish it, Love it, Win it promo! What type of customer service agents are you employing??? I was stunned into disbelief. Service in SA is generally bad everywhere, but this is the worst I've experienced. I still don't know the answer to my question!!!</p> <p><br />BTW, the Samsung loitering around in the same shop doesn't know much either about my Samsung. Terrible attitudes.</p>
Thank you for your post.
The compliant has sent to the store manager to be aware of the service received from the agent.
Information per the system:
Entering is easy, just sign up, upgrade to a new device, or top up your data or airtime with MTN bundles. Because you’re an MTN customer, you’re already in the draw! We love showing you big #YelloLove. For more information https://www.mtn.co.za/community/Competitions/Pages/competitions.aspx?competitionID=95
4 How to Enter:
4.1 During the Competition Period, the entrants that meet all of the criteria referred to in clause 3 above and must do the following in order to stand a chance to win:
4.1.1 Perform any one of the following:
4.1.1.1 Airtime Recharges;
4.1.1.2 Data Bundle purchases;
4.1.1.3 Purchase a PayAsYouGo Device (With a minimum value of R200);
4.1.1.4 Activate a new contract;
4.1.1.5 Activate an upgraded contract.
4.2 For every R1 spent by the customer, the customer will receive the equivalent number of entries for the weekly prize draws.
4.3 Customers must perform the items in clause 4.1.1 each week to be eligible for that week’s draw. If the customer has not performed any of the items in that week they will not be eligible for that week’s prize draw.
4.4 Any MTN Contract customer who terminates their contract during the Competition Period will forfeit their number of entries and prize.
4.5 Any MTN customer who ports from MTN to any other Mobile Operator will forfeit their number of entries and prize.
4.6 Any MTN customer whose account or cellphone number was suspended or who is in collections will forfeit their number of entries and prize.
4.7 Once the qualifying entrant has fulfilled the requirements of clauses 3 and 4.1 above, he or she will be automatically entered into the lucky draw.
4.8 The lucky draw shall take place weekly throughout the duration of the Competition Period. Winners will be notified telephonically by the Promoter/s and/or its authorized agents on or as soon as possible after the draw.
4.9 Entrant’s acknowledge and accept that the Promoter/s shall utilize a third party (the Promoters’ authorized agent/s) to contact the entrant, in the event that the entrant is a winner, and arrange delivery of the Prize. In order to effect the contacting and delivery process, the Promoters shall provide the entrant’s information to such third party.
Kind Regards,
Alice van der Merwe
REQ: **********
Best regards,
Thank you for your post.
The compliant has sent to the store manager to be aware of the service received from the agent.
Information per the system:
Entering is easy, just sign up, upgrade to a new device, or top up your data or airtime with MTN bundles. Because you’re an MTN customer, you’re already in the draw! We love showing you big #YelloLove. For more information https://www.mtn.co.za/community/Competitions/Pages/competitions.aspx?competitionID=95
4 How to Enter:
4.1 During the Competition Period, the entrants that meet all of the criteria referred to in clause 3 above and must do the following in order to stand a chance to win:
4.1.1 Perform any one of the following:
4.1.1.1 Airtime Recharges;
4.1.1.2 Data Bundle purchases;
4.1.1.3 Purchase a PayAsYouGo Device (With a minimum value of R200);
4.1.1.4 Activate a new contract;
4.1.1.5 Activate an upgraded contract.
4.2 For every R1 spent by the customer, the customer will receive the equivalent number of entries for the weekly prize draws.
4.3 Customers must perform the items in clause 4.1.1 each week to be eligible for that week’s draw. If the customer has not performed any of the items in that week they will not be eligible for that week’s prize draw.
4.4 Any MTN Contract customer who terminates their contract during the Competition Period will forfeit their number of entries and prize.
4.5 Any MTN customer who ports from MTN to any other Mobile Operator will forfeit their number of entries and prize.
4.6 Any MTN customer whose account or cellphone number was suspended or who is in collections will forfeit their number of entries and prize.
4.7 Once the qualifying entrant has fulfilled the requirements of clauses 3 and 4.1 above, he or she will be automatically entered into the lucky draw.
4.8 The lucky draw shall take place weekly throughout the duration of the Competition Period. Winners will be notified telephonically by the Promoter/s and/or its authorized agents on or as soon as possible after the draw.
4.9 Entrant’s acknowledge and accept that the Promoter/s shall utilize a third party (the Promoters’ authorized agent/s) to contact the entrant, in the event that the entrant is a winner, and arrange delivery of the Prize. In order to effect the contacting and delivery process, the Promoters shall provide the entrant’s information to such third party.
Kind Regards,
Alice van der Merwe
REQ: **********
Best regards,