1 reviews | Active since Mar 2016
bad attitude
REQ:*** as per your req number. This phone has been sent to Samsung for assessment. Phone was not dropped like what your branch manager accused us of. Phone is being replaced with a new unit. What does your branch manager have to say now and what does mtn have to say. Mtn has no customer service as I have not received any calls regarding this issue. Please get people who want to work at mtn don't get people who are working there just to earn a salary. People who don't value the jobs should be dismissed. Please call me ***. I own a buisness in the service industry and my staff know customers come first. Mtn should hire new people not only at there branches but also in hire levels cause clearly people are getting paid to sit on a there behinds.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,