Bad attitude

When going to the mtn store in cresta I was third in line, everyone in front of me was seated and helped, I was approach by ur sales assistant maggie with a very bad attitude and asked what she can do I asked her if we could sit and she said what is my problem I was asking for the ussd code to check my phone purchase date and then explained my phones problem she never gave me anything and I refuse to pay for my phone to be fixed and then she just walked off and started doing something else I asked to speak to the manager who was busy with a sale. I informed maggie that she was very rude and she answered I know. I then restood in the Que coz maggie never informed her manager I wanted to talk to her and never once did the manager Janelle acknowledge me, obviously a sale is more important. I then spoke to another sales agent that told me u send ur phones in for repairs to outside place not Samsung and if my phone can't be fixed i will get a refurbished phone. I think I already have a refurbished phone as this phone never seemed new. U pay a arm and a leg for contacts at mtn but never get the proper customer satisfaction, I'm still waiting for my complaint to be handled from July