MN
Makhosazana N
1 reviews | Active since Apr 2014
24 Feb 2015, 17:36
bad attitude
Agent was very rude, spoke over the customer, the was a language barrier and she \ felt "that she did not understand Zulu but as we spoke on the backround about her bad service in zulu"
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Replies (1)
MTN South Africa's replyOfficial
10 Mar 2015, 14:57Hello Magatsheni,
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused.
The matter has been escalated to the relevant supervisory team for urgent investigation for internal investigation and disciplinary action.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused.
The matter has been escalated to the relevant supervisory team for urgent investigation for internal investigation and disciplinary action.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply10 Mar 2015, 14:57
Official
Hello Magatsheni,
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused.
The matter has been escalated to the relevant supervisory team for urgent investigation for internal investigation and disciplinary action.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
We invest in the training and development of our people in order for them to deliver good customer services. It is rather disappointing that you had this experience and we truly apologize for the inconvenience caused.
The matter has been escalated to the relevant supervisory team for urgent investigation for internal investigation and disciplinary action.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***