1 reviews | Active since Jul 2014
BAD ATTITUDE
I WAS VERY DISSAPOINTED ABOUT THE ATTITUDE OF A GENTLEMAN IN PMB COMMERCIAL ROAD MTN. HE HAS DREADLOCKS, I DID NOT GET HIS NAME BECASUE HE WAS NOT WEARING A NAME TAG. I CAME IN THE SHOP AND GREETED THEM A LADY NEXT TO HER WAS HELPING A CUSTOMER AND SHE DID RESPOND BUT HE DID NOT. I THOUGHT HE IS BUSY BECASUE HE WAS CHATTING ON HIS PHONE. I KEPT QUITE AND HE LOOKED AT ME AND I ASKED HIM WHY IS HE LOOKIGN AT ME HE SAID \IM LOOKING AT YOU IF YOU NEED HELP BUT IF YOU WASNT TO BE ASSISTED BY SOMEONE ELSE THEN YOU CAN WAIT". HE DID NOT EVEN ASK ME IF HE CAN HELP ME. I THINK HIS ATTITUDE TOWARDS CUSTOMERS MUST REALLY CHANGE BECAUSE THAT WAS NOT A GOOD MANNER TO SPEAK TO PEAOPLE. I WAS IN THE STORE ON FRIDAY (16/10/2015) AROUND 8:15"""
We are truly sorry for the breakdown in service experienced and for the inconvenience caused.
We do not condone any poor service being rendered to our customers in store. We have now escalated the matter directly to the store manager and the regional manager for the area.
We've reqeusted that the matter be dealt with accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We are truly sorry for the breakdown in service experienced and for the inconvenience caused.
We do not condone any poor service being rendered to our customers in store. We have now escalated the matter directly to the store manager and the regional manager for the area.
We've reqeusted that the matter be dealt with accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
