Bad Attitude!

On the 4th of August 2015 I phoned MTN Kenilworth Centre to find out if they had the phone that I wanted to upgrade to in stock. I failed to get hold of them, they did not answer. I verified with Kenilworth centre information that the number was correct, but still could not get hold of them. I then went to the branch and after waiting a few minutes, one of the staff members came out of the back. I asked her about answering their phone and she answered with a frown on her face that the manager was on leave and therefore there is no one to answer the phone at the back. This after she came from there! NO apology whatsoever. They of course also did not have the phone that I wanted in stock! I then went to the Centre information and complained and they said that they receive several complaints about the branch.<br> <br> Today, my mother had a bad experience there too. After she and my 79 year old dad stood in their queue for half hour (not being offered a chair or a smile), they were told with the same bad attitude, that they only do contracts! Is it too difficult to put a sign up that says this?