1 reviews | Active since Aug 2015
BAD ATTITUDE
I am disgusted in the service I received this morning from Sibongile. My call reference is ***. She even hung up on me while I was asking her a question.<br> <br> You suspended my line due to no payment, I had sent emails and logged calls for my not receiving my full package as promised from when I took my contract in May. I did not receive my Data and my smses, I have only been receiving minutes.<br> <br> I asked what is it that I am supposed to pay for if I have not received the full package. Am I supposed to only pay for my full minutes only? I have given you enough time to sort this but it went on for 3 months with not getting the services and I did not sit down and keep quiet.<br> <br> I will not be paying for something I am not receiving.<br> I work with customers myself and the service that your consultant gave me was discussing, I will definitely not recommend MTN to anyone.<br> <br> I have been loyal to MTN even if I have received better deals from other service providers but this is the thank you I get! It is disgusting.<br> <br> I will not be paying for things I did not receive.<br> Kindly open my line and reimburse me with what is due to me and you shall receive the payment.<br> You cannot inconvenience for your
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues as soon as we can manage to get hold of you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabang
Best regards,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues as soon as we can manage to get hold of you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabang
Best regards,
