KT
Khumo T
1 reviews | Active since Aug 2015
05 Aug 2015, 08:28
Bad Attitude
I have been trying to cancel my contract with MTN since June, I was never prepared for this to drag on so long, to make issues worse got this guy named Neo working for the call centre all I asked was a progress report regarding my query and all he could say was call back on Friday, why should I have to call back on friday when this has been going on since June. I clearly explained to him that the last time I called I was told to wait 72 hours and now since the 72 hours are done I have to wait another 24 hours just to get an update on the query that I logged. Next thing this Neo guy does is he hangs up on me, very disappointed as I was also told the is no supervisor until 1pm in the call centre. This is the worst service ever I need my issue resolved and my money refunded. As my account is still being debited.
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Replies (1)
MTN South Africa's replyOfficial
20 Aug 2015, 13:01Hello Khumz,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced and the poor service that you received from Neo. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
Kindly be advised that a refund request has been logged, REQ:***. It will take between 3 to 7 days to reflect on your bank account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced and the poor service that you received from Neo. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
Kindly be advised that a refund request has been logged, REQ:***. It will take between 3 to 7 days to reflect on your bank account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply20 Aug 2015, 13:01
Official
Hello Khumz,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced and the poor service that you received from Neo. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
Kindly be advised that a refund request has been logged, REQ:***. It will take between 3 to 7 days to reflect on your bank account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced and the poor service that you received from Neo. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
Kindly be advised that a refund request has been logged, REQ:***. It will take between 3 to 7 days to reflect on your bank account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,