AT
Alain T
1 reviews | Active since Mar 2009
10 Jul 2015, 08:08
Bad Attitude
Two months ago I upgraded my handset but STAYED on the same package. Since then my account has been three times the amount it had been. I tried finding out but was told due to the strike they can do nothing. I must just pay or be cut off. Cannot get through to accounts at head office either. I think the Cell C offer to buy me out of my contact is looking good. I have been with MTN for 20 years. Shoddy service, and the customer is NOT put first.
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MTN South Africa's replyOfficial
28 Jul 2015, 10:02Hello tison,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to our records, the package that you currently have is an MTNChoice 100mins and previously you were on an MTN 350. The difference in charges for the past two months is due to increase in data usage and this being charged out of bundle rate at R0.99 per mb.
As per your request we will load a usage limit of R700.00 on your account. You will receive an SMS once this has been updated.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to our records, the package that you currently have is an MTNChoice 100mins and previously you were on an MTN 350. The difference in charges for the past two months is due to increase in data usage and this being charged out of bundle rate at R0.99 per mb.
As per your request we will load a usage limit of R700.00 on your account. You will receive an SMS once this has been updated.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply28 Jul 2015, 10:02
Official
Hello tison,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to our records, the package that you currently have is an MTNChoice 100mins and previously you were on an MTN 350. The difference in charges for the past two months is due to increase in data usage and this being charged out of bundle rate at R0.99 per mb.
As per your request we will load a usage limit of R700.00 on your account. You will receive an SMS once this has been updated.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to our records, the package that you currently have is an MTNChoice 100mins and previously you were on an MTN 350. The difference in charges for the past two months is due to increase in data usage and this being charged out of bundle rate at R0.99 per mb.
As per your request we will load a usage limit of R700.00 on your account. You will receive an SMS once this has been updated.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,