1 reviews | Active since Jan 2012
Bad attitude
I called MTN(14 May 15) to report that Protea Glen Soweto area dont have signal from 09 May 15 Saturday, Kagiso(techinacl agent) informed me that it is because it is not reported yet he need my number to check which point is connect to, after capturing mu cell no. he informed me that they are busy resolving it, to my surprise i thought it was not reported. When i ask him how long is the turn around because this has been 6days without communication for me which affect both my personal and business activities and what are the alternative is MTN giving us as customers in Protea glen he informed to do anything i want and even to change network with an attitude that is up to me there is nothing he can do. Im really dissapointed with MTN if we are expected that we change network due to that they cannot resolve technical problem of signal for more than 72 hours and the agents are not ready to empathise with us and offer assistant that will be relavent to us and still benefiting MTN not an attitude of dont care what i do or dont just because he is not affect. I have switched from Cell C to MTN for better service but if i have to deal with Kagiso type why should i stay with MTN???
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Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
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Subscriber name:
Mobile number/s experiencing the problem:
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Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Warm regards,
MTN Service Provider
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from and MTN number or chargeable from other SP's numbers, weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no): No
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Warm regards,
MTN Service Provider