1 reviews | Active since Jan 2014
Bad Attidute
I really think this bad service thing has gone to another lever ,Saturday morning<br> My relative felt sick and requested I call an ambulance. I was lost for words with the service I got <br> After trying 5 times to get through to PE ambulance services call got cut off and tried again eventually got <br> Through to a guy who was busy having his casual conversation on the other side and answering my emergency call as well <br> His tone of voice was very bad ,he did not sound like he wanted to help form the get go .I tolerated him and answered his questions He then asked to speak to the patient .Who does that ?Patient answered him and he sounded like he was interrogating the poor guy .I kind of lost it <br> Because his tone was just too much like he was talking to a retard .I told him I will report him he said I must hurry up doing that and dropped the call .I kept on trying every my call would be cut .I had to find a care and the guy passed on his way to hospital and I am certain if he had received medical assistance from paramedics he would have made it .I hate MTN and its employees .I called from *** on the 12/03/2016.Did not take his name because I did not think it will go this far
Thank you for taking time to raise your concerns with MTN. I would like to send our heartfelt condolences to you and your family. We apologise for the poor service and unprofessional behaviour of our consultant.
Kindly be advised that the matter has been escalated to the relevant management team and to contact you back urgently with feedback.
Rest assured, it is not our intention to cause you agony. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for taking time to raise your concerns with MTN. I would like to send our heartfelt condolences to you and your family. We apologise for the poor service and unprofessional behaviour of our consultant.
Kindly be advised that the matter has been escalated to the relevant management team and to contact you back urgently with feedback.
Rest assured, it is not our intention to cause you agony. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
