bad atitude, rush work

I called in to cancel a subcription chowing my airtime, it felt like she was I a rush, even if I tried telling her that I did not subcribed to any number, she was quick to cut my words in to saying she did not tell me I did. Palesa confirmed she cancelled it and was quick to say \BYE"without asking if there was anything else I would like to ask. And actually there was"