1 reviews | Active since Sept 2016

06 Oct 2016, 21:36

BAD AND VERY SLOW SERVICE

<p>Goodday last week wednesday i went to mtn a bela bela mall in bela bela to get a new contract we filled in the papers and everything they then sent it through to head office for approvel and since then for some or other reason the system keeps telling them it's waiting for a itc check to be finalized so i asked them what is the itc problem because i have nothing against my name that i know of and they can't tell me what is going on their phones are broken now for 3 weeks now you can't phone them or get 'n hold of them you must drive there everytime you want to ask them something. so yesterday i went there again and still the same problem they are waiting for itc and they still can't tell me anything worst service i have ever had in my life.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply10 Oct 2016, 15:58
Official

Good afternoon Wikus

Thank you for your post.

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

As per our telephone conversation, can you Please submit your 3 months (julu, August and September) bank statements to the nearest MTN store.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Lungi

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