bad and slow service

Item: MTN South Africa
Rating: 1
Author: Kgomotso M

bad and slow service , i took my phone for repair a nokia 3.1 which i bought on the 01/09/2018 at edgars southgate and i took for repair on the 13/12/2018 and until today they have come to back to me Edgars has send the phone for repair but MTN is not doing they job and i have been the store for 4 times still no answer it been 1 monther and 3 weeks now without a phone. and the phone has insurance but this it is hard for Mtn to reslove my issue

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Replies (2)

MTN South Africa's replyOfficial

08 Feb 2019, 11:11

Good day Kgomotso
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please bear with us while we investigate the matter. We have sent it to our Repair centre to advise on the matter. We will revert to you.

Warm regards,Mazwi ZumaComplaints Analyst

MTN South Africa's reply08 Feb 2019, 11:11

Official

MTN South Africa's replyOfficial

08 Feb 2019, 12:10

Good day Kgomotso

Please note I tried to call you but there was no answer. Please provide us with the branch you took the handset to.

Warm regards,Mazwi ZumaComplaints Analyst

MTN South Africa's reply08 Feb 2019, 12:10

Official

Good day Kgomotso

Please note I tried to call you but there was no answer. Please provide us with the branch you took the handset to.

Warm regards,Mazwi ZumaComplaints Analyst