1 reviews | Active since Feb 2014
Bad and rude service
I app**** for a contract on friday 11 September. Was informed by the man that assisted me he would call me before the end of the day or latest early Saturday morning. I tried to contact the branch on sunday but the phone just rang. I went into the branch to query my contract a female attended to me and while she was talking the guy yelled from the other side of the shop\ :its not approved yet. I informed her I am not happy with the fact that no one has contacted mr to update me as promised and 3 days is absert to wait without beieng contacted. She told me rudely they have a backlock and I might not know anything before tomorrow and its nothing sh can do. Its bad service to keep a customer uninformed for so long and to yell from another side of the shop. I have never had such bad servise and was forced to cancel my application. "
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***