Bad and poor service

I paid for my home router late in April 2024 I was advised since I paid late that payment will be for May fine did not have a problem with that come May was advised I owe R12 which I paid 1st May 2024 at the store in midrand 14 May 2024 my home router is suspended due to payment for June 2024 aebo Mtn what the heck been calling the call center with no assistance yesterday they putted me on hold for 30 minutes than disconnected the call wow MTN am so mad I sent emails to the customer care emails no response Vuyolwethu mateka