Bad and ******* Mtn and Capitec

<p>On the 14 February 2017 around two in the afternoon my phones signal was gone so i just thougth tht it ws mtn network cause we had a heavy storm earlier. Aftr wrk i went to pick npay to buy so stuff at the till i give my card to swipe and it declined so just there i did a balance check it saw my balance is R8.00 i quickly went to a capitec branch to go and find out where my money is they draw a statement and tell me the money ws transfer to someone els account they say someone hack in my account and they don't no how. There after i find out my simcard has been swop and a mtn consultant was the one doing a simswap without me knowing. </p> <p>I want to know how can mtn do simswap without my details because my sim is registered on my name and id nr.</p> <p>Capitec says i must wait 12 days for them to get back to me about my money thats not fair</p> <p>Please advice </p>