RL
Rajendra L
1 reviews | Active since Nov 2017
19 Jun 2019, 17:22
Bad after service????
Mtn after service is bad including those guys working at the Mtn Pick n Pay Hyper By The Sea. I actually heard this one guy calling me a ******* and I'm calling one way. This is how customers should address as *******s????. I've upgraded to a data contract where mtn has advertise last month i.e May 2019, 20gb + 20gb data costing R199 hence on the 12 of June 2019 i was only given 5gb + 5gb. I've complemented mtn for their good customer service but it's the worse after service. People at the store should have respect and integrity not hire cheapies. I know this guy's voice.
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MTN South Africa's replyOfficial
20 Jun 2019, 09:04Good Day Rajendra
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this, please accept our apologies for any inconvenience caused.
Please note that we tried to reach you on the contact number provided on this post but unfortunately no answer.
Kindly be advised that this matter has been escalated to the support team and will revert to you with feedback.
We would also like to apologise for the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence and brought it to our notice, which provides us a chance to deal with this undesirable behaviour. Please note that this will be escalated to the MTN Pick n Pay Hyper by the sea store manager so corrective measures can be taken to address the employee.
We would like to assure you that it is not our intention to dissatisfy any of our clients. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this, please accept our apologies for any inconvenience caused.
Please note that we tried to reach you on the contact number provided on this post but unfortunately no answer.
Kindly be advised that this matter has been escalated to the support team and will revert to you with feedback.
We would also like to apologise for the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence and brought it to our notice, which provides us a chance to deal with this undesirable behaviour. Please note that this will be escalated to the MTN Pick n Pay Hyper by the sea store manager so corrective measures can be taken to address the employee.
We would like to assure you that it is not our intention to dissatisfy any of our clients. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply20 Jun 2019, 09:04
Official
Good Day Rajendra
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this, please accept our apologies for any inconvenience caused.
Please note that we tried to reach you on the contact number provided on this post but unfortunately no answer.
Kindly be advised that this matter has been escalated to the support team and will revert to you with feedback.
We would also like to apologise for the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence and brought it to our notice, which provides us a chance to deal with this undesirable behaviour. Please note that this will be escalated to the MTN Pick n Pay Hyper by the sea store manager so corrective measures can be taken to address the employee.
We would like to assure you that it is not our intention to dissatisfy any of our clients. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this, please accept our apologies for any inconvenience caused.
Please note that we tried to reach you on the contact number provided on this post but unfortunately no answer.
Kindly be advised that this matter has been escalated to the support team and will revert to you with feedback.
We would also like to apologise for the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence and brought it to our notice, which provides us a chance to deal with this undesirable behaviour. Please note that this will be escalated to the MTN Pick n Pay Hyper by the sea store manager so corrective measures can be taken to address the employee.
We would like to assure you that it is not our intention to dissatisfy any of our clients. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,