1 reviews | Active since Oct 2009
Bad after service
<p> I went to MTN Greenstone mall just to check how far was my contract. I mate one of their sales person Demetro and he was good that i walked out with a new contract i didnt intend to get. All was well except the phone he sold me J5.</p> <p> </p> <p>The phone was a bad choice and one morning i put it on charge and i saw smoke on the charger adapter. The phone worked until the battery drained.</p> <p> </p> <p>I took it back and did not hear anything for two weeks when i decided to call. They told me the phone was water damanged and i was to pay R370 for them checking.</p> <p> </p> <p>How is that possible, the phone was never near water and it just need power connection changed.</p> <p> </p> <p>I have been an MTN customer for almost ten years and this was my first bad experience that i doubt will renew my contract. Its my first issue and they cant help me.</p> <p> </p> <p>Im very disappointed and dont know what to do.</p>
Good Day Snow roller,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
We sincerely apologize for the inconveniences caused. We understand the frustration that you endure in your attempt to have this resolved.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
The handset does not necessarily have to be splashed, soaked or immersed in liquid to be deemed liquid damaged. Excessive humidity and slight moisture can just be as damaging to the circuit tracks on the board. Traces of liquids being detected on handsets therefore voids Warranty and renders handset BER (Beyond Economical Repairs) due to the complexities and costs to repair.
We regret to advise that should the handset be found to be liquid damaged, it cannot be fixed under warranty. However you are still welcome to request second opinion by having the handset rebooked.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Good Day Snow roller,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
We sincerely apologize for the inconveniences caused. We understand the frustration that you endure in your attempt to have this resolved.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
The handset does not necessarily have to be splashed, soaked or immersed in liquid to be deemed liquid damaged. Excessive humidity and slight moisture can just be as damaging to the circuit tracks on the board. Traces of liquids being detected on handsets therefore voids Warranty and renders handset BER (Beyond Economical Repairs) due to the complexities and costs to repair.
We regret to advise that should the handset be found to be liquid damaged, it cannot be fixed under warranty. However you are still welcome to request second opinion by having the handset rebooked.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********